Frequently Asked Questions

Registration

Can I take the GACE® Program Admission assessment at home?

The at home testing option is available to anyone who meets the following requirements:

  1. Your test title is offered for at home testing.
  2. Your computer meets the equipment requirements for the test, including the installation of the ETS Test Browser for Windows® or Mac® and the ProctorU® Equipment Check.
  3. You have a room that provides an acceptable environment for the test.
What test titles are available for at home testing?

The following GACE Program Admission tests are offered at home:

  • 210 Program Admission Test I – Reading
  • 211 Program Admission Test II – Mathematics
  • 212 Program Admission Test III – Writing
  • 710 Program Admission Combined Test I, II, and III
How do I register?

First, verify that you meet the Equipment and Environment Requirements. Then, register via your GACE account to schedule and purchase your test.

See Register for the Test for step-by-step instructions on how to register.

Is the test fee different for the at home test?

The test fee is the same. For a list of GACE test and service fees, see Test Fees.

What test dates and times are available?

Currently, at home appointments are available seven days a week to address the scheduling needs of candidates across the United States, its territories and Canada. Please be sure to check your test time before submitting your registration; sessions are available for both a.m. and p.m. testing.

Are there accommodations for test takers with disabilities?

Yes. Accommodations of extended time, extra breaks, screen magnification, and selectable colors can be requested using your GACE account.

Other accommodations available at physical testing centers can be requested through ETS Disability Services. All accommodations must be requested before you begin your registration.

What are the ID requirements?

See a full list of acceptable primary ID. You’ll be expected to show your ID to the proctor on the day of your test, and the name on it must match exactly the name on your ETS account.

Can I retake the test?

You cannot retake a GACE test within 30 days of your initial test date. ETS and the Georgia Professional Standards Commission (GaPSC) reserve the right to cancel scores if the test retake policy is violated for any reason.

Rescheduling or Canceling a Test

Can I reschedule from a test center appointment to an at home test?

Yes. If your test is available at home and you wish to reschedule to an at home appointment, you can do so for free. You have two options:

  1. For immediate service, reschedule your test appointment through your GACE account.
  2. Contact GACE customer support from Monday–Friday, 8 a.m.–5 p.m. ET, via phone at 1-855-225-7178. Due to increased demand on our customer support line, you may experience longer wait times.

Note: In either case, you must change your appointment at least three full days prior to your test date, not including the day of your test.

Can I reschedule my at home test to another date?

Yes, you are able to reschedule your at home test for free through your GACE account. You must reschedule your test at least three full days prior to your test date. If you miss this deadline, you will not be able to reschedule your test.

Can I reschedule my at home test to a physical test center?

Yes. You can reschedule your at home test to a physical testing center through your GACE account, or by contacting GACE customer service. You must reschedule your appointment at least three full days before your test date. If you miss this deadline, you will not be able to reschedule your test.

Can I cancel my at home test registration?

Yes, you can cancel through your GACE account. You must cancel at least three full days before your test date to receive a 50% refund. If you cancel less than three full days prior to your test date, your fees will be forfeited.

Test Environment and Equipment

Where can I take the test?

You must have a private room with a desk or table where you will take the test. Your desk or table must be cleared of all non-testing materials.

What type of devices (hand-held, tablet, PC) can be used for testing?

You must use a laptop or desktop computer that meets the technical requirements. You cannot use a phone or tablet.

Can I take the test on a Mac® computer?

Yes if:

  1. Your computer has at least Mac OS® X 10.5. Note that it is recommended you use Mac OS X 10.13 High Sierra.
  2. You are using a Chrome™ or Firefox® browser.
  3. The ETS Test Browser is installed.
  4. It passes the ProctorU Equipment Check.
Can I use scratch paper during my test?

No. You may use an erasable marker with a small whiteboard or one blank piece of paper inside a transparency sheet during your test. You’ll be asked to erase all notes in view of the proctor at the end of the test.

Test Preparation

How do I prepare for the test?

Because there is no difference in the test content, you can use the same test preparation material that you would for a test taken at a test center.

How do I prepare my testing area?
  • Gather the materials you'll need for your test session.
    • Passport or other acceptable ID
    • Acceptable note- taking materials, such as a whiteboard or plastic transparency sheet
    • Cellphone or hand-held mirror for check in
  • Remove all other items from the area.
  • Make sure the area meets all environment requirements.

On Test Day

What should I wear during my test?

Your test session will be recorded, so dress comfortably and appropriately. Avoid wearing items such as tie clips, cuff links, ornate clips, combs, barrettes, headbands, and other hair accessories.

What is the check-in process like?

This video offers a closer look at how to prepare your testing area, the check-in process and what you should expect during your at home test. The check-in process takes approximately 20 minutes.

Will I be monitored during my test session?

Yes. A human proctor will connect with you during the check-in process, verify your ID and monitor you throughout the entire session to ensure you are following testing procedures. The proctor assigned to monitor you could be male or female.

You will also be monitored by artificial intelligence (AI) technology to help ensure test security.

What if I need to contact or chat with the proctor?

If you need to contact or chat with the proctor during your test, you should speak to get their attention or use the LogMeIn chat function. It may take 30–60 seconds for the proctor to reply.

If the proctor is attempting to chat with you, the chat icon (a blue owl) will bounce up and down.

Will I have to submit a photo?

Your photo will be taken at the beginning of your at home test.

Will I be recorded during my test?

Yes, your entire test session will be recorded.

Are there breaks during the test?

There are no breaks for any of the GACE Program Admission assessment at home tests.

Will I be able to see my unofficial scores at the end of my test?

You will have an opportunity to view unofficial scores at the end of your testing session. If an unofficial score isn't provided, it means that further analysis must be conducted before scoring can be completed. This doesn't indicate a problem with the administration of your test and will not result in a delay.

Can I wear a headset or earphones during my test?

No. You must use internal or external computer speakers.

Troubleshooting Technical Issues

What if I fail the ProctorU Equipment Check?

You must resolve all issues (shown in red) and pass the equipment check before checking in for your test. If you can't resolve the issues yourself, contact ProctorU using the contact form at the bottom of the equipment check page. Live Help Desk Technicians are available to assist you.

Is there anything I can do ahead of time to prevent issues?
  • Run the ProctorU Equipment Check at the time of day you plan to test to make sure you don't have any bandwidth issues.
  • Run a final equipment check shortly before your test session starts.
  • Close all browsers and applications not needed for the test. This can help prevent bandwidth issues while you test.
  • Make sure any other devices in your household that use the internet are not running.

For additional information and troubleshooting help, visit the ProctorU Test-taker Resource Page.

What if I have an issue right before my test starts?

If you have technical issues immediately before your test, contact ProctorU. Support is available 24/7.

Live Chat:
Live Chat
Phone:
1-855-772-8678
Email:
support@proctoru.com

Note: The Live Chat feature is available in your ProctorU account.

What if I have a technical issue and my start time is extended?
This won't affect the amount of time you have to complete the test. The timer for your test doesn't begin until the proctor enters the password.
What if I have a technical issue during my test?
If you have a technical issue during your test that prohibits you from speaking to the proctor, notify the proctor via the LogMeIn chat function. The chat icon (a blue owl) can be found on the task bar for a PC and on the menu bar for Mac.
What if I lose internet during the test?

If you lose your internet connection momentarily, you'll automatically be reconnected to the proctor when your connection is restored. If your exam can be reopened, your proctor will do so for you.

If you can't reconnect and speak to the proctor via the LogMeIn chat function, call ProctorU at 1-855-772-8678 for assistance.

Scores

Is scoring the same?

Yes. Because this is still a GACE test, the scoring criteria, scoring process, and score scale are exactly the same. Scores can be accepted and used in the same way as if you took the test at a test center. See details about GACE scoring.

How and when do I get my scores?

You'll receive your official scores in your GACE account. When you' will receive your scores depends on which test you took:

  • Official scores for the GACE Program Admission assessment Test I – Reading (210) and Test II – Mathematics (211) are available within seven days after the day of the test.
  • Official scores for the GACE Program Admission assessment Test III – Writing (212) and the Combined Test (710) are available within 28 days after the day of the test.
Will it show on my score report that I took the test at home?

No, it will not.

How do I send my scores to an institution?

As with a test taken at a test center, you can send your scores to three agencies or institutions at no additional cost. If you want to make changes to your free score recipients, you must do so at least three days before your test date in your GACE Account. After three days, you may request additional score reports for a fee.

See Sending Your GACE Test Scores.