Contact Us

Before contacting us, please determine the right contact.

Contact the GACE® Program for help with:

  • Your GACE account, including password assistance
  • Rescheduling a test center appointment to an at home appointment
  • Rescheduling or canceling an at home appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting issues after testing

Contact ProctorU® for help with:

  • Your ProctorU account
  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the GACE tests at home
  • Resolving issues detected by the ProctorU Equipment Check

Then select the correct customer service below.

GACE® Program

Please have the following information available when contacting the GACE Program. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your GACE test.

  • Name
  • Address
  • Email address
  • Date of birth
  • Test date
  • Georgia certification ID number
  • Social Security number (if previously supplied)
  • Phone number (U.S. residents only)
Live Chat:
Live Chat
1-855-225-7178 (United States, U.S. Virgin Islands, Puerto Rico, and Canada) 1-609-359-5161 (all other locations) Monday–Friday, 8 a.m.–5 p.m. ET (except for U.S. holidays)


Please have the following information available when calling or included in your written correspondence:

  • Name
  • Test date
  • Email address used in your GACE account
Live Chat:
A live chat option is available within your ProctorU account.
Support is available 24/7.
Support is available 24/7.
Request Support:
Submit a ProctorU Support Ticket
Response times will fall within 24–48 hours.