Contacts for Test Takers

Use the following information to contact us regarding the GACE^® Assessments.

Phone:

1-609-771-7395

Toll-free Phone:
 

1-800-772-9476 for test takers within the United States, U.S. Territories (including American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada

Customer service representatives are available Monday-Friday, 8 AM-7:45 PM U.S. Eastern Time, and Saturday, 8 AM-4:30 PM U.S. Eastern Time (except for U.S. holidays).

Recorded information is available 24 hours a day if you use a touch-tone phone.

Phones are busiest between 11 a.m. and 2 p.m. ET and all day on Monday.

Email:

ETS Praxis Customer Support

Please include or have the following information handy:

• name
• address
• date of birth
• test date
• Georgia certification ID number (GA CERT ID) — not required for the GACE^® Paraprofessional Assessment
• Social Security number (if previously supplied)
• phone number (U.S. residents only)

Note: Customer Service Representatives can only give out information to the registered test taker.